Help with your catalog

Contact support

Email [email protected] with your store domain, the feature involved and what happened. Include the approximate time of the issue. Do not send passwords, API keys or customer information.

Get started

Choose a plan, sync your catalog, then open Review to generate suggestions. Select the fields you want to change and confirm that you reviewed them.

A product did not update

Open History and expand the product to see the result for each field. If a result needs checking, compare the product in Shopify before trying again. Sync your catalog and generate a fresh suggestion if the product has changed.

Suggestions are unavailable

Follow the message in Recent activity. If the AI service is busy or unavailable, try again later or contact support. Subscription and daily allowance messages include their own next steps. Your products are only changed after you approve an update.